Cellular data is required to use the Gixo app. The app in not intended to record GPS activities or other stats when using iPods/iPads/tablets since they do not have a native GPS chip for tracking without ‘A-GPS’ and a cellular signal.
The tips outlined below should restore normal GPS recording to the app on iPhone. This should prevent most problems related to tracking, including incorrect distance, stats tracking, and GPS-necessary feedback.
Enabling Location Services on iOS 8, 9, and 10:
Gixo must have access to your location at all times in order to properly record your workouts. To enable this visit:
- iOS Settings App > Privacy > Location Services > Gixo > toggle Gixo to “Always”
For iOS 8 and 9, Location Services needs to be set to “Always” for users to have uninterrupted service during the workout. If set to “While Using” the app will not record all stats most likely unless the screen is left on for the duration of the workout, and this could cause interruptions to accurate recordings during the cardio segments. Locking your phone screen will interrupt your Gixo connection if “While Using” is selected. Selecting “Never” will prevent any tracking of location data with Gixo.
Still not connecting?
If you own an iPhone 5S, 5C, 5, or 4S you need to take a few additional steps to ensure GPS tracking without error:
Enabling Background App Refresh (all iOS versions):
There are two settings within iOS 7 that must be enabled in order for GPS tracking to successfully connect and occur with Gixo: Location Services (outlined above) and Background App Refresh.
Within the iOS Settings App visit:
- iOS Settings App > General > Background App Refresh
While here, turn the switch on for Gixo. If this feature is turned off Gixo will not record any activity when the phone’s screen turns off or when you navigate away from the app.
If the GPS and Location Services Settings are enabled properly, try the following steps, they are known to resolve almost all issues.
- Force quit the app and any other open apps. Relaunch it and see if the problem persists. Other open apps, especially processor-intensive ones such as games, GPS tracking apps, etc., as there can cause intense strain on a phone. This strain results in errors tracking.
- Delete the application from you phone entirely, and then reinstall the app from the app store. You will not be charged again for the app you have downloaded previously (even though the prompt is to “buy” the app).
- Restart your cell phone, this can sometimes free up memory and restore functionality. Even smartphones and computers need a power-nap.
- Turn off Wi-Fi before starting your workout. Wi-Fi is known to decrease the accuracy of your GPS and also cause network data transfer conflicts.
- Navigate to your device’s System Settings and from the Date and Time settings enable automatic time zone. This will prevent GPS points from being reported at an incorrect time when connecting to a GPS signal.